Career Opportunities

Membership Assistant

The PCRM Foundation is seeking a Membership Assistant to be our members’ first person-to-person contact with the organization, always ensuring that a member’s first impression of PCRM staff is an extremely positive one. Exemplary customer service skills must be practiced at all times. As a representative of PCRM, the membership assistant must always be polite, friendly, use the very best written and verbal etiquette he/she possesses, and respond in a timely manner.

Primary Areas of Responsibility and Specific Duties

• Member Liaison
• Be knowledgeable about PCRM’s mission, campaigns, fundraising efforts, and processes in order to provide timely answers to e-mail, phone, and written correspondence from individual members
• Enter member data in Raiser’s Edge to update donor records
• Investigate and resolve inquiries from members
• Receive donations over the phone and ensure the information is forwarded to data entry staff
• Provide members with a consistent and personal point of contact in the organization
• Assist with the coordination of member education events
• Contact (primarily monthly) donors whose credit card gifts could not be processed or checks have been returned
• Assist with Member Mailings
• Handle mailings of acknowledgements for high dollar gifts and nonstandard campaigns
• Handle RRS certificate mailings
• Handle and/or coordinate other various, small member mailings including, but not limited to, newsletters, special member appeals, year-end giving statements, and event mailings and small literature requests
• Data Entry
• Enter prospect contact information into appropriate spreadsheets
• Process donations in Raiser’s Edge as back-up or to help handle unusually large volumes
• Manage Vehicle Donation Program
• Keep vehicle donation program information current in member materials
• Liaison with vehicle donation organization(s)
• Coordinate marketing of vehicle donation to members
• Other
• Periodically assist at special events
• Maintain strict confidentiality with PCRM donor information.
• Other duties as needed or assigned

Required Education, Experience, and Skills

• Minimum of a bachelor’s degree required
• Customer service experience and/or training a plus
• Nonprofit experience and knowledge of Raiser’s Edge preferred
• Excellent written and verbal communication skills including the ability to professionally advocate PCRM’s position on issues and summarize key issues and activities
• Ability to handle multiple tasks, prioritize, work well under pressure, meet deadlines, and follow projects through to completion in a very fast-paced environment
• Proficient use of Microsoft Office Suite, especially Excel and Word
• Ability to develop solutions to any identified problems
• Professional skills, demeanor, and work ethic
• Ability to maintain a sense of urgency, efficiency, and flexibility

Other Requirements

• Occasional travel
• Ability to work evenings and weekends as needed
• An interest in and commitment to the objectives of the organization
• A sense of humor is highly desirable

Terms of employment: Full-time employment opportunity available in PCRM's Washington, D.C., office (Friendship Heights neighborhood/metro).

Compensation: Competitive nonprofit salary commensurate with experience, plus a comprehensive benefits package. PCRM supports continuing education in related topics and membership in professional societies.

How to apply: Please mail, fax, or e-mail a cover letter (see note below) and your résumé to:

The PCRM Foundation
Attn: Sarah Petersen
5100 Wisconsin Ave., N.W., Ste. 400
Washington, D.C. 20016
Fax: 202-527-7410

E-mail: careers at pcrm dot org (Please note "Membership Assistant" in the subject line of your e-mail.)

Note: Please include the following in your cover letter: an explanation of your interest in joining The PCRM Foundation, where/how you found out about this career opportunity, and your salary requirement.

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